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Cables & Leads Terms and Conditions


"You" shall mean you, the user of the site, and "Your" shall be interpreted accordingly. "Cables & Leads" or "we" shall mean The River Box Ltd (Co No 07622135) Trading as Cables & Leads, VAT No: GB 132 127 940. "User" means a user of the Cables & Leads Site collectively and/or individually as the context admits. "Products or Product" means item or items available from the Cables & Leads site for general sale. "Website" means a site on the World Wide Web. "Cables & Leads" is an independant retailer.

Cables & Leads
The River Box Ltd
Colour Shed
Darley Abbey Mills
DE22 1DZ

Use of Site

Any information found on the Cables & Leads web site is intended for guidance only. The web site and the products described in it are subject to change without notice. Copyright in the web site, its design, layout, look, appearance and graphics remain our property. The contents of the web site may not be downloaded printed or copied for further commercial use in anyway whatsoever, but personal use may be permitted.

The Cables & Leads web site contains links to other web sites. We accept no responsibility or liability for the content of web sites, which are not under our strict control. You are not permitted to create a link to this web site without our prior written consent. Should you wish to do so, please place your request to the: webmaster via our online contact form, this can be found on our Contact page.

We do not guarantee that the Cables & Leads web site will be compatible with all hardware and software which may be used by visitors to the site. We only recommend that this site is best viewed at a resolution of 1280 x 1024 (on Internet Explorer V7 or greater) and that it is optimised for this setting, however it will display on a 800 x 600 screen or greater.

1) Product Availability
2) Price Amendments
3) Product Order Procedure
4) Order Confirmation
5) Prices
6) Value Added Tax (VAT)
7) Forms of Payment
8) Title of Goods
9) Short Delivery and Defective or Damaged Goods
10) Delivery
11) Delay / Non Delivery
12) Return of Goods
13) General
14) Cancellation
15) Display & Typographical Errors
16) Warranty & After Sales
17) Title for Business Customers
18) International Enquires
19) Security
20) The Consumer Protection (Distance Selling) Regulations 2000)

Terms and Conditions

The following Terms and Conditions apply to all orders placed by You at any time following access to the Cables & Leads website. No contract exists between the Supplier (Cables & Leads) until the Supplier (Cables & Leads) has received payment in full (cleared funds or authorised payments have been taken). You will receive a 'Notice of Delivery' e-mail at this point in the order process. It is at this point a contract is created between the Supplier (Cables & Leads) and you (the Buyer).

1) Product Availability
All products listed are subject to availability.

2) Price Amendments

The prices quoted are subject to alteration by Cables & Leads. Where the price quoted changes after You place an order for the relevant item of stock but before the order is confirmed by Cables & Leads, Cables & Leads will notify You of the new price and invite You to reorder the item of stock at the new price.

3) Product Order Procedure

You may order products listed and made available on the Cables & Leads Site by purchasing either:-

(3.1) Online

The Cables & Leads site allows you to place your order easily, safely and securely. All prices are in pounds sterling (£) and VAT and its current rate will be added to your order. A delivery charge may also be incurred, this will be advised when you order goods. Our integrated shopping cart facility totals up the items as you buy them on the site. This keeps a running total of all the items you wish to purchase. There are five stages:

3.1.1 Add a Product
When you find the item or items you wish to purchase simply enter the quantity you require in the box provided,  (1 is default)
then click on the 'Add to basket' button. These items will then accumulate in your shopping cart. Please do not order an item if it is showing   - As this indicates that it is currently Out of Stock unless advised.

3.1.2 Proceed to Checkout
Should you require further items repeat the above process with other products, until you are ready to purchase. During
your browsing your running total is visible in the right hand bar, when ready to proceed, simply click on the 'Checkout' button located at the top of the screen.

3.1.3 Registered Users
If you have registered with us already, please enter your user name and password to be taken into the buy pages where you can confirm your address and payment details.

3.1.4 New Users (Not Registered)
You will need to create a user name (your e-mail address) and password, in order to purchase from us. This will allow you to visit again and not have to re-enter address details each time you wish to purchase from us. It will also allow you to print your own copy invoices and see your order history with us. Once you have registered and provided a user name and password, you can proceed to the buy pages where you can confirm your address and add payment details.

3.1.5 Next...
When you have placed your order, you will then receive an automated e-mail from us to acknowledge your request for goods.

3.1.6 And Finally...
When your order is ready to be despatched you will receive an automated e-mail from us, this is your confirmation of order. This will advise you that your goods have left us and on there way to you. This will also provide your parcel number, in case you should need to track and trace your parcel.

(3.2) By Fax

If you are a company/business we can accept orders via fax. After finding an item or items you wish to purchase on the Cables & Leads site, you can place your order with us by faxing your order to us on your organistations headed paper. Please ensure all product details and your email, telephone, delivery address details are completed before sending a fax to us. Your order will then be processed as normal online for you by us. Our fax number is: +44 (0) 845 009 9135

(3.3) By Phone

If you do not feel comfortable paying for items online, you may pay for them over the phone. However, we would still like you to place your order online before calling us. You will be provided with an order number you can quote when you call, we can then complete your order over the telephone for you. If you are a company and wish to place an order with us, please register your company details online, but do make sure you enter the address of the card holder when you make a payment to us on the payment page.

Please note:

With ALL orders the following will be required:

• A valid e-mail address will be required so we may send you your order details, despatch information etc.
• A daytime contact telephone number to help us contact you and the courier company (if they need to also)

Our office hours are Mon-Fri 9:00 to 17:00 (except Bank Holidays).

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4) Order Confirmation (Normal)

All orders placed are subject to confirmation by Cables & Leads at the time of despatch. Cables & Leads may confirm the whole or any part of the order. A confirmed order at the time of despatch will constitute a binding contract for the sale of the stock. All order confirmations are subject to:-

(i) availability of stock;
(ii) accuracy of stock prices; and
(iii) available form of payment to Cables & Leads.

Working hours means 09.00 to 17:00 United Kingdom time, Mondays to Fridays inclusive, excepting bank holidays and public holidays.

5) Prices

5.1 The price of the goods you order will be as shown on the our website at the time you place your order.
5.2 Any additional charges, such as any applicable delivery costs will be clearly stated when you proceed to 'Checkout' your online shopping basket, this will allow you to view your total order before entering your payment details.

6) Value Added Tax (VAT)

6.1 All prices contained on this Cables & Leads site, in any quotation or price list (provided by Cables & Leads) will include VAT (unless stated) which will be charged at the rate in force at the time of despatch. Alongside each product an Ex-VAT will also be displayed.
6.2 Your final goods price will be clearly stated when you proceed to 'Checkout' your online shopping basket, this will allow you to view your total order before entering your payment details.
6.3 Our VAT No is GB 132 127 940
6.4 For Channel Island orders where VAT is not chargeable, please register online as normal, but contact us before placing your order, so we may set your account to VAT Zero.

7) Forms of Payment

7.1 Credit Cards

For all online, fax and telephone orders we accept the following credit / debit cards: (TBC). We do not store credit card details nor do we share customer details with any 3rd parties.

If we are unable to despatch your order, it cannot be or is delayed, you will be notified by return.

7.2 Company Cheques

We can only accept company cheques for orders over £250. This form of payment will take longer for your order to be processed (up to 10 working days) and we will advise when we have received "clear funds" and advise of a despatch date for your goods. Should you wish to pay in this way please enclose your company purchase order and make your cheque payable to Cables & Leads.

Postal Address:
Cables & Leads
The River Box Ltd
Colour Shed
Darley Abbey Mills
DE22 1DZ

We will then contact you to open your account online so you can monitor your order status from there.

7.3 Personal Cheque

We are unfortunately not able to accept private cheques as these can take "abnormally long to clear the system". We like our customer to receive their goods quickly and this form of payment, does not allow this to take place. We can only recommend that you apply to your bank or building society for a Debit or Maestro card. These are normally available on request from current account operators. If you have a cheque account and you are over 18 with no adverse credit rating, a debit or Maestro card is normally issued on request.

7.4 Company Accounts

Cables & Leads are currently not offering accounts to customers. However this may change in the future. If you, your company or organisation only operate by means of accounts, then please contact us via our online contact form on our Contact page. One of our senior sales representatives will call you and discuss possible terms or alternative forms of payment with you.

7.5 Bank Transfer Payments via CHAPS/BACS

Cables & Leads may also accept CHAPS/BACS payments for Business & Educational Accounts from customers. Please register online as normal and then Contact us if you would like to pay this way. We can then amend your account online accordingly. You can select this option when ordering online with us. Once cleared funds have been received, your order will then be despatched as normal. Please note that your bank may charge you for paying this way.

7.6 PayPal

We now accept payments via PayPal. Please order online as normal and when prompted to choose your payment option, you will see the logo for PayPal accordingly.

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8) Title of Goods

8.1 The goods are at your risk from the time of delivery
8.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) for the debt due to it in respect of the goods, which are or which become due to the Supplier from you on any account.
8.3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.

9) Short Delivery and Defective or Damaged Goods

9.0 If goods supplied to you are damaged on delivery, or short, you should notify us in writing via our online contact form, found on our Contact page or by fax: 0845 273 5050 within 7 days. We regret to inform you that we are unable to process requests for delivery errors after this period.

10) Delivery

10.1 Unless You have otherwise agreed in writing, goods shall be delivered to the address you advise when placing your order with Cables & Leads, however we cannot deliver to PO Box addresses. Delivery times can vary, but generally stock items are delivered within 2-3 working days of order. See each product page for the delivery schedule of that item. Expedited Next Day delivery options may also be availble from the Online Basket.
10.2 Delivery Prices and estimated times for delivery are quoted on this basis for UK Mainland. From time to time Cables & Leads may offer Free Delivery on items ordered by You, should the total order value (net of VAT) exceed an offered amount to UK Mainland Only. In the event that Cables & Leads agrees to delivery outside the UK Mainland you will be advised of your delivery/insurance charges.
10.3 Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED".
10.4 If our couriers are unable to deliver to your address stated in your order to us. Our couriers will post a card to that address asking you to collect or contact them to re-arrange a further delivery to you. If you do not contact them, the couriers will only hold a parcel for collection at your local depot for 5 days before returning it to us.
10.5 We use both the Royal Mail and Couriers to ensure your order is delivered as quickly, safely and efficiently to you.

11) Delay/Non Delivery

You are noted to Print a copy of the final order page for your own reference when you place your order with Cables & Leads. You can print this off for your own copy invoice or log back in to your account (if created at time of order) and obtain a copy from your order history. Orders placed online will receive an automated reply by e-mail. You will then receive a further e-mail from us outlining our estimated delivery date to you. If You do not receive the goods within 5 days from the date shown on the e-mail outlining our estimated delivery date to you. Cables & Leads must be notified immediately in writing so we may trace your goods for you. Note that the couriers will only hold a parcel at your local delivery depot for 5 days before returning it to us and Royal Mail only 18 Days. When an item is returned to us, we can arrange to re-deliver to you, subject to a delivery cost. We regret to inform you that we are unable to process requests for non-delivery or missing items after this period.

Delay in Deliveries.

Though your delivery can be expected within the time advised*, if your parcel does not arrive within 7 days of despatch, we will have to wait up to 15 days for confirmation from the Royal Mail that a parcel is missing or 3 days if sent via courier. It is at this point we can re-issue, refund or cancel your order with us. Claims for non-delivery must be made to us in writing within 30 days. We regret to inform you that we are unable to process requests for non-delivery or missing items after this period.

The Royal Mail service is ideal for small/lightweight items! Unfortunately it comes at a price (15 days), if it does not arrive by the due date stated in your delivery confirmation. If you require an item urgently, then we would recommend you use the Courier Option at the time of order.

* Special Delivery, Recorded and 1st Class deliveries all differ from region to region, please see for details.

If your parcel has been issued by Royal Mail Recorded or Special Delivery, please visit the website for track and trace information. .

12) Return of Goods

12.1 Should you wish to return an item to Cables & Leads, please advise us online via our online contact page to advise us.

12.2 Note: Non faulty items will only be accepted for return if notified within 14 days of receipt.

See Returns Dept to submit your details to us.

12.3 We will then provide you via our support system with returns details, returns (RMA Number) and a returns form (Adobe .pdf Document) so you may get the item safely back to us.
( Please do not return goods to our PO Box address)
12.4 In relation to hardware products please provide the unit, complete with all accessories, cables, manuals, etc.
12.5 For your own protection any items returned to us should be sent by a secure method which requires a signature upon delivery (e.g. Recorded Delivery) and should have insurance to cover the cost of the goods while in transit to us.
12.6 All returned items should be kept complete and in a stock condition.
12.7 Cables & Leads reserve the right to charge a restocking fee of up to 10% on items that are to be returned after the 14 day period from delivery. This is charged on returns, which prove to be non-defective.
12.8 Note; Items such as media consumables (labels/paper/ink/cd/dvd/tape), batteries, bulbs or software that have been opened (unsealed) or used, cannot be returned to us for refund or exchange.

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13) General

13.1 Cables & Leads shall not be liable for any failure to perform its obligations when such failure is due to any cause beyond its reasonable control.
13.2 These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

14) Cancellation

14.1 You have the right to cancel your order at any time up to the end of 14 working days after you receive the goods (see below).
14.2 We are unable to cancel an order that has been lost in transit or undelivered, unless confirmed to us in writing by the delivery company used within 30 days of order placed with us.
14.3 To exercise your right of cancellation, you must give written notice to the us by letter or via our support system, giving details your name, address, the goods ordered, order reference number, date ordered and their delivery. A telephone call alone is not suitable.
14.4 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
14.5 Once you have notified us that you are canceling your order, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. Only Standard Delivery charges will be leable for refund. Next Day or Premium delivery fees are non-refundable.
14.6 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
14.7 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for batteries, light bulbs, print, audio video consumable goods which, by their nature, cannot be returned.
14.8 We will supply in writing a returns address and instructions on how you can return goods to us upon receipt of 14.2 (above)

15) Display & Typographical Errors

15.1 The description and price of the goods you order will be as shown on our website at the time you place your order.

15.2 Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price.

15.3 Product images are for illustrative purposes only.

16) Warranty and After Sales - UK Only

16.1 All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. Note; Items such as media consumables or software that have been opened (unsealed) or used, cannot be returned to us for refund or exchange, or audio equipment that has been damaged during use.
16.2 Should an item purchased appear to be faulty, please look for visible signs of the breakdown and consult the fault-finding guide in the manufacturer’s handbook, if any. If the product still fails to function, then please get in touch with the Manufacturer for help and assistance. If they then advise that the item will need to be returned to us, please contact us online, advising of the problems and faults you have. Please include your original purchase transaction ref. number and the date the item was purchased. Please remember to check plugs and fuses first to ensure that failure of a functional part has occurred. We may advise you to contact the manufacturer directly to diagnose your problem. If an item appears faulty then under no circumstances should you use the item. Please contact the respective manufacturer directly for support. If they are unable to assist in the first instance then please contact us and we will of course liase with the manufacturer to assist with diagnosing the problem.
16.3 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.
16.4 If goods supplied to you are damaged on delivery, you should notify us in writing via our contact form on our Contact page, or by fax within 7 days.
16.5 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

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17) Title for Business Customers

17.1 If you are a business customer until ownership of the goods has passed to you, you must:
17.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier's property;
17.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier's behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
condition and keep them insured on the Supplier's behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
17.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
17.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
17.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
17.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade.

18) International Enquires

Following a review of our business regarding international deliveries, we are no longer able to accept and process orders for invoice or delivery outside of the UK (Except the Republic of Ireland).

This may be reviewed in the future. Should you like to be kept informed of any changes to this review, please contact us via our contact form on our Contact page with your details.

19) Security

Here at Cables & Leads we take security very seriously and take every reasonable precaution to protect your personal information both online and off-line. When registering or ordering goods, your credit / debit card details are encrypted with 128 bit SSL (Secure Socket Layer) encryption, the industry standard in encryption software. To help us keep your personal information secure we advise that you do not disclose your credit / debit card details to us via e-mail. Only via the online ordering system that this site uses. You also agree to notify us and the relevant credit card company or other affected organisation (in accordance with their procedures) as soon as you become aware of any breach in security and to comply with any reasonable instructions that they or we may give you.

Should your first order placed with us exceed a certain value, we may ask for further security information from you. This is purely precautionary to help ensure payment and delivery security and any information gathered will be for this purpose only.

When you enter your credit / debit card details, we employ the highest levels of security available.

20) The Consumer Protection (Distance Selling) Regulations 2000)

If you are a private individual consumer, we as an online retailer, have regulations and obligations to follow. These are provided in The Distance Selling Regulations 2000 Act.
Summary of these regulations

1) We aim to provide you the consumer clear product descriptions about the goods you purchase from us, before you 'Place your order' with us, at stage 3.1.2 of the online order process.
2) Written confirmation of our order offer is sent to you by e-mail when you place your order with us, outlining our performance to you.
3) You the consumer, have a cooling off period of 7 working days

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Should you have any further questions on the above, please contact us via our contact form on our Contact page with your request and one of our team will be happy to assist you.

For details of the Cables & Leads Privacy Statement click here